客服培訓需求-問卷調(diào)查表\nTraining Survey

為提高客戶培訓效果和滿意度，現(xiàn)對海外客服人員進行關于海外代理商，終端客戶以及內(nèi)部技術培訓需求進行問卷收集。請大家根據(jù)實際情況填寫您的寶貴意見，謝謝！In order to improve the effectiveness and satisfaction of customer training, we are now collecting questionnaires from overseas customer service personnel about the needs of overseas agents, end customers and internal technical training. Please fill in your valuable opinions according to the actual situation, Thanks!
1. 您的姓名 Your Name Please：
2. 您所在區(qū)域 Your Service Team's Area：
3. 關于海外技術培訓相關的部門跟學習平臺，你是否都了解？
Are you familiar with the relevant departments and learning platforms for overseas technical training?
4. 請問，目前您在現(xiàn)場培訓客戶時，了解到培訓效果不理想的情況，主要原因有哪些？What are some of the main reasons you currently encounter unsatisfactory training results when training customers on-site?
  • 很少 Seldom
  • 中等 Average
  • 很多 Often
來廠培訓時，我司無對應設備實操 When customer come to our company for training, we do not have the corresponding equipment for practical operation.
客戶培訓后長期不使用機器，操作生疏 Customers do not use the machine for a long time after the training, and forget the operation.
客戶更換不熟練的操作工 Customers uses unskilled operators
客戶電腦基礎差，無相關經(jīng)驗等 The customer has poor computer skills or no relevant industrial experience.
預約的培訓時間不夠 Insufficient training time
語言溝通不順暢 Poor language communication
5. 針對客服個人的技術提升培訓，您更傾向于哪種方式培訓？ 
How would you prefer to receive technical training to improve your skills？
6. 對于一些自學類的技能提高課程，您更傾向于什么查閱方式 ？
For self-study skill improvement, what learning method do you prefer?
7. 針對以下技術課表內(nèi)容，您希望參加哪些內(nèi)容的培訓？ 
For the following technical topics, which would you like to receive training on?
8. 你希望每次技術培訓課程周期是多久？
How long do you want the duration of each technical training course to be?”
9. 根據(jù)你對海外代理的現(xiàn)場了解，代理和客戶缺乏的技能跟實際培訓需求主要有哪些？ 
What do you think are the main skills lacking in agents and customers, and what are their actual training needs?
10. 您對個人的技術提升培訓的組織形式等，有哪些建議或需求？What other suggestions or requirement do you have for the organization of technical training improvement in term of organization?
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